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Home/FAQ

Frequently Asked Questions

Everything about ordering, delivery, payment, and warranty. Can't find your answer? Message us on WhatsApp and we'll get back to you directly.

How do I place an order?

Browse the shop and tap "Inquire" on any product. It opens a WhatsApp chat pre-filled with the item you're asking about — just send it, and we'll confirm pricing, stock, and delivery details with you directly.

What payment methods do you accept?

Cash on Delivery (COD) only, in USD or LBP. You pay when your order physically arrives — no advance payment or bank transfer required.

Do you accept both USD and LBP?

Yes, prices are shown in both USD and LBP — use the currency toggle in the site header to switch. You can pay in either currency on delivery.

Do you sell to businesses or take bulk orders?

Yes. For office networks, multi-unit deployments, or bulk pricing, message us on WhatsApp with what you need and we'll put together a quote.

What areas in Lebanon do you deliver to?

We deliver across Lebanon. Message us your area on WhatsApp when you order and we'll confirm delivery availability and expected timing for your location.

How long does delivery take?

We deliver across all of Lebanon. Beirut and Mount Lebanon typically arrive in 1–2 business days; North Lebanon, South Lebanon, and the Bekaa usually take 2–4 business days. See our delivery guide for the full breakdown by area.

Can I pick up my order instead of getting it delivered?

Yes. Mention that you'd like to pick up when you message us your order on WhatsApp and we'll arrange a time at our Beirut location.

Are your products genuine TP-Link stock?

Yes, always. Every product we sell is genuine, factory-sealed TP-Link stock — never clones or grey-market imports.

Do your products come with a warranty?

Yes, all products carry a warranty. If something arrives faulty or develops an issue, message us on WhatsApp with your order details and a description of the problem, and we'll walk you through the claim.

Can I return or exchange a product?

If there's a problem with your order — wrong item, DOA unit, or it doesn't fit your needs — reach out on WhatsApp as soon as possible. We handle returns and exchanges case by case to make it right.

I'm not sure whether I need a router, a mesh system, or an access point.

Message us your space (apartment size, number of floors, dead zones) on WhatsApp and we'll recommend the right setup. We also have a guide comparing routers, mesh systems, and access points on our blog.

Do you offer installation or setup help?

We can talk you through setup over WhatsApp for most products. For larger installs (multi-AP office networks, structured cabling), message us and we'll scope it with you.

Still have a question?

Message us directly on WhatsApp — we usually reply fast during the day.

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