How ordering, delivery, and after-sales support works when you buy from PowerShack.
Every order is placed and confirmed over WhatsApp so you can ask questions, confirm stock, and get a delivery estimate before committing. Once confirmed, we prepare your order and arrange delivery to your address in Lebanon.
Delivery timing depends on your area and current order volume — we'll always confirm an estimated delivery window with you directly on WhatsApp when you order.
We accept Cash on Delivery (COD) in USD or LBP, priced at checkout. You pay when your order arrives — no advance payment required.
If a product arrives damaged, DOA (dead on arrival), or isn't what you ordered, message us on WhatsApp within a few days of delivery with your order details and a photo/description of the issue. We'll arrange a replacement or exchange.
Because our catalog is genuine, factory-sealed TP-Link stock, we're not able to accept returns for opened items due to a simple change of mind — but if something's wrong with the product itself, we'll make it right.
Every product we sell is genuine TP-Link stock and carries TP-Link's standard manufacturer warranty. Coverage length varies by product category (routers, mesh systems, switches, access points, smart home, and cameras each follow TP-Link's own warranty terms for that product line).
If a product develops a fault within its warranty period, message us on WhatsApp with your order details and a description of the issue, and we'll guide you through getting it repaired or replaced.
We deliver across Lebanon. Message us your area on WhatsApp when you order and we'll confirm delivery availability and timing for your location.
Cash on Delivery (COD) in USD or LBP. You pay when your order arrives, no advance payment required.
Yes. Every product we sell is genuine, factory-sealed TP-Link stock.
If you'd rather collect your order in person, mention that on WhatsApp when you order and we'll arrange pickup where possible.