Here's how returns and exchanges work at PowerShack — what qualifies, how long you have, and what to expect for defective units.
All of the following apply for a standard change-of-mind return or exchange. Defective items follow a separate, faster process below.
The return request must be raised within 7 calendar days of the item arriving at your address.
The product, box, and any protective seals must be intact. Once a router or camera has been set up and connected to your network, it's no longer eligible for a change-of-mind return — only for a defect claim.
Power adapters, mounting brackets, cables, manuals, and any bundled items must be returned together with the unit.
Have your order reference or WhatsApp order confirmation ready when you reach out.
This is separate from the change-of-mind window above and covers units that don't power on, won't pair, or show a hardware fault out of the box.
Tell us within 14 days of delivery and send a short video or photo showing the issue. Once confirmed, we replace the unit at no extra cost — no restocking fee, and the item doesn't need to be in its original packaging if the fault is genuinely hardware-related.
Manufacturer warranty terms take over — most TP-Link networking gear carries a multi-year warranty. We'll help route the claim; ask us and we'll walk you through it for your specific product.
Since every order is paid in cash on delivery, there's no card to refund to. Approved returns are settled one of two ways:
Swap for a different item — the fastest option, usually arranged on the next delivery run.
Handed back in person when the returned item is collected, or transferred if collection and refund happen separately. The original $4 delivery fee is non-refundable for change-of-mind returns, but is fully refunded for defective items.
Drops, liquid exposure, or damage caused after delivery aren't covered by a standard return.
Incomplete returns may be declined or subject to a partial refund.
Once paired with an account or SD card, cameras and smart home items are only covered under the defect process, not change-of-mind.
Products sourced specifically on request are final sale unless defective.
Message us with your order reference and a short description of the issue.
We'd rather answer a question upfront than sort out a return afterward.