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Customer Service · Pricing

Found it cheaper somewhere else?

Tell us before you check out. If it's the same genuine item, in stock, from a legitimate Lebanese seller, we'll take a look at matching it.

100%
Identical product required
Genuine
Sellers only — no grey market
In stock
At both sides, at request time
WhatsApp
Send proof, get an answer fast

What has to line up for a match

All four conditions need to hold at the same time. We check each one before adjusting anything.

01

Identical product

Same brand, exact model number, same variant. A similar-spec item from a different model line doesn't qualify.

02

In stock on both sides

The competing seller must have it in stock right now, and so must we — out-of-stock listings on either end don't count.

03

A legitimate Lebanese seller

The price has to come from a real, operating business in Lebanon — not a marketplace listing, an overseas import, or an unverifiable social media post.

04

Verifiable price

Send a link, screenshot, or receipt we can actually check. Prices we can't confirm can't be matched.

It's a WhatsApp message, not a form

Send us three things

1) The product you're looking at on our site. 2) Where you found it cheaper, with a link or screenshot. 3) Confirmation it's currently in stock there. We'll check it against the conditions above and reply with a yes, no, or a follow-up question — usually within the same conversation.

What we can't match

Grey-market or unauthorised sellers

If the competing price comes from stock that isn't sourced through a legitimate channel, it's excluded regardless of how low it is.

Marketplace or classifieds listings

Individual listings on general marketplaces or classifieds sites aren't treated as verifiable retail pricing.

Coupon-only or bundle prices

Prices that only apply with a specific promo code, bundle, or minimum quantity purchase don't qualify on their own.

Clearance or one-off deals

Flash sales, closeout pricing, or limited-quantity promotions are excluded — they're not standing prices.

Damaged, used, or open-box units

We only match pricing on new, sealed units — not refurbished, used, or display stock.

Obvious pricing errors

If a price is clearly a typo or system glitch on the competing site, it won't be matched.

Final say

Every request is reviewed individually, and the decision on whether it qualifies rests with our team. This policy can be updated at any time to keep pricing fair and consistent across requests.

Found a better price?

Send us the details before you check out and we'll take a look.

Ready to shop?

Browse genuine TP-Link stock, priced fairly in USD and LBP.